Enhanced Care Management
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Are you unsure of how to manage your chronic conditions?
Are you in the hospital or emergency room often?
Are you not receiving the care you want from the healthcare system?
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Are you at risk for going to a skilled nursing facility, but want to stay in your home?
Do you need caregiver or other social supports to safely stay in your home and manage your health?
AC Care Alliance Holistic Approach to Care
Enhanced Care Management (ECM) is a holistic, patient-centered approach to care. You are more than just a diagnosis and ACCA seeks to address your need in three pillar areas encompassing your physical health, mental health, and social health. In addition, ACCA will help bridge health care gaps, advance equity, and address health disparities to make sure you get the care you deserve from the health care system.
ECM is a FREE benefit for qualifying Medi-Cal beneficiaries through California’s Department of Health Care Services’ (DHCS) CalAIM Program. Enrolled participants will have the support of a multi-disciplinary team including a trained Care Navigator who will walk alongside you both in-person and over the phone. At the end of a year, it is our desire that you leave the program empowered to be better able to manage your own health and wellness and access the support you need.
ACCA serves the following individuals enrolled in Medi-Cal:
Anthem Blue Cross members in Los Angeles, San Francisco, and Santa Clara counties
Kaiser Permanente members in Alameda, Contra Costa, Los Angeles, San Francisco, and Santa Clara county
What Can ECM Help Me With?
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After a comprehensive assessment, receive personalized goals that includes your priorities and actionable steps to reach larger goals.
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Get help making and preparing for appointments with your doctor, specialists, and mental health providers to access the care you need. Ensure your questions and concerns are addressed and get follow up services after medical appointments.
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Build skills and strategies and learn to use easy tools that can help better manage your health and medical conditions at home.
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Receive personalized support to ensure that your wishes are documented and your voice is heard in the event you are unable to speak for yourself.
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Receive trusted referrals and application assistance for social services such as food and transportation services, caregiver support, and housing.
Submit a Referral
Physicians, nurses, case managers, social workers, discharge planners, and other healthcare staff can refer their patients to ACCA’s ECM Program using our standard referral form. An ACCA Care Navigator will then reach out to the patient and/or referrer to confirm member eligibility and facilitate a smooth enrollment with the Health Plan. Download our form and submit to our team via encrypted email.